I called The Appliance Repair Team to check my upright freezer.
Don't be fooled by their professional website. They do not have trucks. They send technicians who use their personal vehicles and keep generic parts in the trunk.
The technician came and informed me that the freezer motor had to be replaced. I was charged $320 for the service and $462.60 for a part that I later discovered can be purchased online for $20. You expect a markup for the part, but a 2300% markup is absolutely ridiculous, unfair, reprehensible and dishonest. This company takes full advantage of a trusting public who they believe will not check the price of the parts. Unfortunately for them, I insisted that the tech leave the part's box, and he reluctantly did. I called their customer service department to demand a refund, and I was rejected. I have already filed a complaint with Ontario Consumer Protection and The Better Business Bureau.
This sort of over billing needs to stop. Avoid this company at all costs.
- Approximate cost of services:
- $462.00