I called this company in an emergency as my fridge stopped working suddenly. As a result I didn't really do my research like I usually do (my bad). The technician showed up later that same day. He was polite. He was at my house for a little over an hour. I explained to him that the fridge side (it's a side by side) was not working but that the freezer was working. He proceeded to take the inside panel of the freezer off so I asked why he was working on the freezer. He mentioned that there could be a problem with the air flow system sending air from the freezer to the fridge?? He tinkered around for a while and did some electrical tests on the main control board and showed me a component inside the freezer that had frost on saying that it shouldn't be like that. The coil was not iced up at all. He used a steam gun to thaw out the frosty component. He did not look at the fridge side at all because in the end he said that I needed to replace the main control board and the evaporator fan. ( $700 +tax for parts and installation). I paid the service fee of $280 but did not proceed with the parts right away and said I would let them know. I decided to do my own research because things just didn't sit well with me. In the end I solved the problem myself. Ice had built up in the back of the fridge and the fan was hitting the ice so I took out the back panel myself and removed the ice. Fridge works perfectly now. The company tells you that when you order the parts there is no extra charge for the installation (only the $280 previously paid) but I inquired with a manager at the company and was informed that the cost of the parts also includes an installation fee). This unnecessary repair could have cost me over $1000. BUYER BEWARE. DO NOT USE THIS COMPANY. THEY ARE NOT HONEST.
- Approximate cost of services:
- $280.00