appliance repair team

I will spare the details of the first leg of the story as it resembles a similar thread as the rest of these glaring reviews - I paid for their services and got screwed by an incorrect diagnosis but the real issue comes from them (The Appliance Repair Team) holding my money for 2 months now.

I was told that I needed to order a motor control kit for $907.64. I paid them with two weeks going by saying the part was on "backorder." After a month of waiting, I requested a refund as I had lost faith in their ability to acquire the part and perform the service. They docked me a 15% fee (even though I never received the part) for a total refund of $743.47.

It has now been two months with regular phone calls to their business requesting my money. Their response is that they are waiting on a manager to "sign-off" on the refund. If it is not clear from the previous reviews - stay away. I am currently pursuing legal action and will check back here with updates.

Also, if you're wondering - I had the washer fixed by another company in under two weeks. The part The Appliance Repair Team quoted was completely incorrect.