My Samsung Washer displayed a tE error. When I contacted ART (Markham) via phone, the CS lady notified me that the technician will give me a quote for fixing the problem and parts will cost extra. I agreed for a technician visit to check my washer. Upon arrival the technician said that it will take around 2-3 hours to fix the problem and quoted me $320 + tax as labour. Within an hour he informed me that I need to buy a new temperature sensor which will cost me another $340 + tax. I could pay to him the cash for it now or contact the CS rep pay via Paypal. When I checked the price of the sensor online, it was only $50. I was wondering why he was quoting me such a high price when I already paid him his labour charges to fix the issue. To find some clarification, I called the CS rep the next day and shared my concerns but instead of any resolution, she threatened me to pay for the part or get it fixed by someone else. I requested her to give me the contact information of the manager but she refused and hung up on me. AR Team was unprofessional and rude to me. Their only motive is to make money out of innocent customers who trust the technicians who come to fix their broken appliances. DO NOT GET ANY APPLIANCE SERVICE FROM THEM.
- Approximate cost of services:
- $320.00