appliance repair team

STAY AWAY FROM THIS COMPANY!

I have been dealing with an on-going situation with The A Team Appliance Repair company regarding my GE refrigerator that still does not work.

The technician came in November and made a quick assessment regarding my freezer and told me it can be fixed with a new evaporator motor fan and he was fully aware there was no model number as he believed he found the right part by searching on a website.

After insisting I pay 50% down in cash or debit before scheduling a date for my refrigerator to be repaired.

A week later the part was installed and the noise was so loud, rumbling, and rattling like a car engine running! In fact, it was louder than before it was fixed! He said the part was faulty or not compatible with the GE refrigerator. He insisted I pay the remaining amount too.

After a second attempt with another part a week later and tried to fix it by gluing pieces “Frankenstein” together the motor.

At this time, the company is stalling and avoiding the issue even though they have my money. I still do not have a working refrigerator, and it's going to be one month since this has started.

I am appalled by the lack of professionalism and customer service with this company. I hope the company will take the responsibility to issue me a refund of the total amount of $766.07 as it stands now, I do not have a working refrigerator and no one is returning my calls or email and no follow up with a resolution.

I wish I read all the bad reviews and the caution report from the Better Business Bureau before I contacted this company.

Please do not contact this company as they clearly have technicians that are uneducated and make assumptions, over inflated prices on labour and parts and take your money! Also, a customer service team that uses the same script with saying we will get back to you in 24-48 hours and no one will follow-up with a refund or resolution.