Classic Fireplace Distributors

Fireplaces
Calgary AB T2Z 3W4
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Fireplaces
Classic Fireplace Distributors
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82%

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Reviews by rating (past 12 months)

Reviews for Classic Fireplace Distributors

Average customer rating:
8 10 (20 reviews)

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MWcon
MWcon
1 review Calgary, AB
10/10

Got the job done well

Third time I have had our gas fireplace serviced by Classic Fireplaces. Good price, honest about when they will show up, friendly and helpful when booking over the phone, good communication about what they are doing and why when maintaining the fireplace. Sean the technician did an efficient job and I will happily use them for my fourth, fifth and subsequent maintenance jobs. Thank you.

Approximate cost of services:
$140.00
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Private User
Private User
Private User reviews Okotoks, AB
8/10

Fireplace Repair

I had Chris stop by this week to look at our 10 year old fireplace that had stopped working. Not only did he replace the valve that had worn out, but painted the box, replaced the burning embers, and cleaned the inside and outside of the unit as well as the glass. Great job, and 5 out of 5 for this service call. My overall rating was 4 because I had to wait several weeks for this valve to come in, as well as a lengthy delay for the service call, as they were apparently very backed up this winter. Hard to get through a cold snap with our unit not working.

Approximate cost of services:
$550.00
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Kent
Kent
0 reviews Priddis Greens, AB
10/10

Sales and Service

Classic Fireplace serviced a fireplace we purchased a few years ago to replace the remote control. The sales team were very knowledgeable and the service tech showed up on schedule and was very competent. I would highly recommend Classic Fireplace for all your Sales and Service needs.

Approximate cost of services:
$120.00
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Arlene Jo-Anne
Arlene Jo-Anne
1 review Calgary, AB
10/10

Phenomenal Follow-Up Service

We purchased a fireplace from Classic FP about 10 years ago and were disappointed it quit working. I called and spoke with both Gord and Wayne to explain the problem and ask for help. The follow-up service was amazing. Problem fixed and the service was top notch. I was very impressed with their attention to detail and willingness to make things right.

Approximate cost of services:
$100.00
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jillian.mankowski in Toronto
jillian.mankowski in Toronto
0 reviews Calgary, AB
10/10

Fireplace

In 2016 we had a fireplace installed from them. Overall did a very good job and we are very happy. Recently (2020) we had an issue with our fireplace, I contacted them to send a technician to diagnose the problem. They responded very quickly and offered a solution. Trent followed up with a phone call and explained a simple fix. It worked!!! I was very pleased, instead of sending a technician and making money they told me how to fix it without costing me a dime! I definitely recommend the product is great and customer service is sensational!

Approximate cost of services:
$3,500.00
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Private User
Private User
Private User reviews South Baptiste, AB
0/10

Terrible customer service

Terrible customer service. They are happy to take your money but when trying to deal with damaged parts, they said I could buy new parts at full retail. Arrogant and rude. I would not recommend them and will never deal with them again

Approximate cost of services:
$2,500.00
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Elisabeth in Calgary
Elisabeth in Calgary
1 review Calgary, AB
10/10

Bentley #39

Great looking fireplace. The logs are beautiful. Fire looks very realistic. I choose not to instal a fan as our livingroom is small. Still get a lot of heat from it. I'm very happy with this fireplace. I recommend this one. Service was great from start to finish.

Approximate cost of services:
$2,568.00
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Company Response

Elisabeth, thank you for the wonderful review and you're kind words! We're so pleased your happy with our services and we look forward to seeing you soon!

Private User
Private User
Private User reviews Calgary, AB
10/10

Woodstove in the garage

We love the woodstove in the garage. From the initial consult to the actual installation, the whole process was easy. We grew up with woodstoves and always wanted a wood burning fireplace. This was the perfect compromise. We have an extra place to hang out. Heats up the garage nicely.

Approximate cost of services:
$1,800.00
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Company Response

Thank you, for that wonderful review! We're so happy your experience was a positive one. Don't hesitate to give us a call anytime!

Dorothy in Toronto
Dorothy in Toronto
1 review Calgary, AB
10/10

Fixed my old gas fireplace , got it running again ! Had been told that the parts needed were no longer available, that I would need to replace it ! Well the truth is the last service person only wanted to sell not repair fireplaces ! And this was from th

Very happy i called classic fireplace ! Shawn quickly figured out what the problem was , explained what he was going to do and did it . No necessary replacement parts . Thanks for your honest service .

Approximate cost of services:
$135.00
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Company Response

Thank you, Dorothy, for your great review! We're glad we could help you out and we're happy that you're happy! Don't hesitate to give us a call if you need anything.

Reviewsthatmater in Calgary
Reviewsthatmater in Calgary
1 review Calgary, AB
0/10

Dissapointed

This group seems to only care about volume distribution and point of sale. If any significant after install issues crop up they avoid the situation or want to charge more money when pressed.
I won’t refere this company anymore or buy from them again.

CG CALGARY

Approximate cost of services:
$3,800.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace Distributors

We have been a leader in the fireplace industry serving the Calgary area since 1993. We are committed to providing our customers with the highest-quality fireplaces. Classic Fireplace has a staff of friendly and dedicated people, committed to providing you with first-class service and quality products every day. Our sales ...
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