My brother decided to get a small air conditioner unit for his apartment. Being on a fixed income and with his finances under the care of a trust as he is disabled we decided to get a few quotes. My brother sent me his quote from Andrey the total was 1.800 and the unit was 588. I thought 1.200 was quite high to install the unit so I called Andrey and asked if I
could get a break down of the quote. He refused, got very belligerent and said I was accusing him of something ? And then he proceeded to tell me he was the owner of the company and he didnt have time to make everyone happy?? I have worked with contractors for many years I am absolutely shocked and to be quite honest horrified how he handled the whole situation! We will now begin to look for another quote. I am a advocate for people who suffer from mental illness and I wouldnt wish this disease on anyone. I really hope Andrey never has to deal with a family member who has one!
- Approximate cost of services:
- $1,800.00
- Company Response
Thanks for leaving the review. I am very sorry that it was your experience of the situation. I would like to clarify though that I was polite, apologized a thousand times, but still refused to satisfy your request to provide the quote breakdown for quite a few objective reasons. I am sorry again that you experienced me in a different way.
I have already explained on the phone that our company’s policy is that we don’t provide breakdowns. And this is because we always guarantee a fixed fee to our customers, so they feel they don’t need to see the breakdown.
Again, I am sorry I was not able to help you on this job. I wish you and brother all the best to find a contractor that can give the breakdown you are looking for.
Andrey.