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- Approximate cost of services:
- $4,600.00
- Company Response
To those reading,
Yes, we can admit to having made a mistake with the first island counter-top, but we replaced it with a new one within a week. The second top was built to spec, and was built from scratch. We did NOT reuse a single piece of the 1st top, and can prove that easily as it is still sitting inside of our shop. There was no third time. The cracks, glue drips, and "unsanded and hacked seams" were NOT present when we completed our work, and we have photos of the completed work to back that up. We also offered to come back and repair any item that they deemed not to be up to their standard, but were told that we were "banned" from the premises.
The customer chose to dispute the charge for the work with MasterCard, and after initially reversing the charge, MasterCard took our side and has refunded us. The customer has now decided to appeal the decision.
It should also be noted that their General Contractor mentioned that this customer was suing 5 other contractors. We'll leave that up to interpretation.
