I was very impressed with Knowledge customer service from the first phone call conversation. We had purchased a replacement tankless water unit and were looking for someone to install it. They asked for a photo of our unit and were able to identify from the photo that the flex hose was not the correct one for our existing unit. They provided a quick estimate and were able to get us an appointment the next day for the install. We had a few in person quotes prior to this estimate and neither had identified this issue.
Our technician Aaron was awesome. He arrived on time, prepared and communicated throughout the job, a highly skilled technician. Our existing unit was not accessible and had some flaws which caused inadequate gas supply to the unit. Aaron improved and corrected the problem by extending the pipe and replacing the improper gas flex hose as well as making improvements overall to the accessibility of the unit. He communicated any issues found and took the time to explain things as he went. Aaron was very knowledgable and we were very happy with the service. We will definitely be using Knowledge for ongoing maintenance of our new unit and any future gas installation or servicing.
I highly recommend this company and appreciated the skill, time and patience spent to make our new unit more efficient, accessible and quieter due to the changes that were made.
Thank you so much Aaron and Knowledge! A+++
- Approximate cost of services:
- $1,650.00