Canadian Reliable Van Lines

I have used Canadian Reliable Van Lines twice. First time I used them the move went smoothly without any issues and that is why I decided to use them again. However, the second move in February of 2022 was a huge disappointment. I was given a date of when my things would arrive, only for them not to arrive, with zero communication from the company about the delay. When I called to check on the status of my items I was told that they will arrive in few days, only to learn a week later that my things have not even left Ontario yet, and it will take another 7-10 days for them to reach British Columbia, where I have moved to.
When the shipment finally arrived my snowboard and skis were missing. I was told not to worry and it is likely in the warehouse and they will be delivered within a few days. They were not, and again there was no communication from the companys side to inform me about the status of anything. After follow up from my side I was told that I am eligible for a refund of $0.60/pound of missing items after $350 deductible. So nothing. Two most valuable (and lightest) items were lost and after contacting the company trying to come to a reasonable solution, the result ends up being that they bear no responsibility for this. At no point of this situation was I contacted by the company, even after I specifically asked for them to follow up and update me on the situation. And anytime I called I had to call multiple times gettign through number of dropped calls. Will not be using this company again.