ADT Mississauga

The area rep. for Dunbar was terrible (Tarpaul). Unprofessional in providing a quote on a notepad with minimal detail. I had to repeatedly request some documentation showing what the security package included since the packaged we were being offered did not match anything listed on the website. Tarpaul did not have a price list, rather she wrote down prices from memory which she kept correcting as we met with her. And hse kept saying "oops, I forgot this other cost". Extremely unprofessional. We asked her to review the existing equipment in the house to see if it could be re-used. She 'checked' with a technician and we had her provide a quote before we signed up. During the installation, the technician (who was excellent) advised that Tarpaul was wrong and we had to incurr $200 of additional charges. He gave us a slight discount for the inconvenience which we paid via VISA. Then a month later ADT charged us again but for the undiscounted price. When we complained they reversed the discounted charge, rather than the incorrect one!! Argh!!!!

They were fast, efficient, and professional.

ADT was fantastic at responding to a call at our cottage which is on an island, during the winter. The job was done very quickly and under adverse conditions.

ADT has provided our home security service for several years now and we have been very satisfied. Their response to alarms and system problems is always timely and their repair technicians are well trained. They recently initiated a new system of burgler alarm response when we are away which is excellent. If an alarm is received and we can't be reached by phone, they send out their patrol service to do an exterior check of the house. If it is determined there has been a break-in, police will be called. Otherwise, a report is left at the house, the system is re-activated and our contacts are advised. The cost for this new system is very reasonable and will save costly police charges for false alarms.

We have used them for both home and office alarms and they provide Quality cutomer service and efficient information, making it easy for my wife and I to utilize their product. The old household names are always the good ones!

Installed on time and good after market service