Rapid Stor

I have attempted to get in touch with Rapid Stor post-move five times now with no response. My husband and I had various issues with our move on Friday July 31 in Toronto, that remain unresolved and ignored. The moving team caused damage to our new house. They put a hole in the wall when moving a chair downstairs to the basement. For scale, the hole is about the size of the palm of an adult hand. It has gone straight through so is beyond a surface issue. The hole is going to need to be plastered, sanded and that wall, re-painted. Plus - the king size mattress got a tear on the underside, of about half a foot big and our mahogany credenza also got scratched along the front and scored the wood finish. No-one has acknowledged any of this or replied. No-one has advised any process for making a claim for these damages. In addition, I am sorry to say that I was very disappointed with the level of service and efficiency for the move. The team were slow, inexperienced and the fact that the truck arrived at 1:30pm when booked for 9am, caused real challenges for our family, especially as we have a toddler who is only 2 years old.