Tony from GTA Heating & Appliance Repair came about three weeks ago to repair water leakage under the crispers in my Samsung refrigerator. The problem was gone for about two weeks and then it returned again. I asked Tony to come back and he brought a new part from the supplier with him saying it should repair the issue and that Samsung refrigerators have this problem and that it is common. (I spoke with Samsung myself, gave them the serial number of the fridge and they told me this is not a common problem). Two days goes by and the same problem still exists after he replaced a part. I then spoke with him again, as I was not satisfied and asked for a refund for the repair that was not done properly the second time. He told me that he would only give me back the money I paid him, less the two service calls, which are $80 each. He also said that when we spoke originally, that I told him the fridge was making noises and that it needed servicing. THIS IS COMPLETELY FALSE. He claims the money I paid was for not only trying to repair the initial reason for my call to begin with but also for servicing the fridge, which I NEVER requested. He was paid only to repair the water leakage issue. STAY AWAY - BAD NEWS - HORRIBLE SERVICE - WOULD DEFINITELY NOT RECOMMEND.
Jamie F.
North York, ON
- Approximate cost of services:
- $285.00
- Company Response
Hi there, thank you very much for taking the time to put a review for us and for your feedback. We apologize that you were not satisfied with our service. We are very fair, reasonable and take pride in our work and try our best to satisfy our clients. Again we are sorry for any inconvenience or misunderstanding that may have occurred.