Water Depot Inc.

This store has a very personal environment and lots of help if you need it.The location is in a great spot. The entrance is close to your vehicle.

The work was done quickly and on time. The installer was efficient and informative. He explained the operation and maintenance and answered all my questions. I would recommend them without hesitation

Great customer service from store manager Evan and tech guy Stan. Always there to deal with concerns and questions quickly!

We had a water softener installed.It was installed by Water Depot Bolton and has been working perfectly.

Water Depot has been great. They have addressed our water quality concerns when no one else could. They have been thorough in evaluating our water and the water treatments and recommendations have been effective.

Water Depot did a great job. Very meticulous installation, making sure everything was run neat and clean.

The system has worked without issue for 6 months.

I even received a follow up courtesy call directly from the owner Dan to make sure I was 100% happy with everything.

Highly recommended.

We had a wonderful experience using Water Depot Durham from beginning to end. Their staff are true experts, very knowledgeable, exceptional customer service, no pressure sales, no additional cost added on to our initial quote. Our water softener was installed quickly and efficiently with no issues or concerns and we have been enjoying the benefits of soft water since. We have been very impressed with Water Depot Durham and would highly recommend them to anyone for their water needs!

We had a problem with hard water. Clogged shower heads, stained porcelain , etc. Water Depot tested our water and recommended a system to remedy this. They installed it and the results are amazing. We use much less laundry soap, shampoo lathers up and we don't have a problem with dry skin anymore. They also installed an RO unit for our drinking water. Outstanding. Our water is amazing now.

Sadly, I had a very bad customer service experience here at water depot. I was shopping with my elderly mother and the employee was rushing us the entire time and did not know the product information well enough to help us as we had many questions she didn't bother to respond to. Acted as though she didn't even want our business. I'm sure their products are great but I was saddened by this last experience I'll have here.

After researching various technologies available for water treatment (specifically the removal of minerals) I further researched company websites and Homestars. I chose two from Homestars, one with high ratings, though pricy, and Water Depot whose shop was quite near my home.

To make a long story short, I was more impressed with the in-home quote performed by Home Depot - Andy took the time to explain the local water issues and was at pains not to oversell anything, and also warned of a few things people in the industry will try to sell you, either by a lack of knowledge of the local water or just trying to make an extra buck. He struck me as a friendly neighbour. I even sauntered into the shop one day and asked to take home some treated water to compare against our own, and they were happy to help.

Contrast that with the other company who doubtless does great work but whose attitude (as I took from the in-home quote) was "yeah we're great, we're on HGTV ya know, and anyway I highly recommend the top end system here and as for how it works etc it's all online." Further, when I did research more RO solutions by the manufacturer they use, the lady on the phone had no idea what I was talking about, though did eventually get me a quote.

So to sum up, Water Depot sold me a system based on a strong gut feel and the fact they were at every stage happy to help answer questions and concerns, versus a hurried and vaguely arrogant feel from the other company.

The system works perfectly so far (3 weeks). Couldn't be happier.