ELECTRA FIX APPLIANCE REPAIR LTD.

Appliance Repair
Coquitlam BC V3B 6Y2
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Appliance Repair
ELECTRA FIX APPLIANCE REPAIR LTD.
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87%

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Reviews for ELECTRA FIX APPLIANCE REPAIR LTD.

Average customer rating:
8.9 10 (62 reviews)

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Mike
Mike
1 review Vaughan, ON
10/10

Washer making loud noise

I was worried about having to buy a new machine because of the horrible noise it made. Called Electra fix and luckily, it was one of the shock observers that broke. The technician order a new one and came back the next day to replace. The washer is now back to normal.

Approximate cost of services:
$390.00
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Carl
Carl
1 review Vaughan, ON
10/10

Blomberg dryer did not start

My Blomberg dryer would not start. The technician ran some diagnostics and electrical tests. Eventually, he replaced the control board which solved the problem. I highly recommend electra fix, very knowledgeable.

Approximate cost of services:
$470.00
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Private User
Private User
Private User reviews Vaughan, ON
10/10

Dishwasher repair

I discovered a leak from my dishwasher. I could not find the source, so I decided to call a professional. The technician arrived within a few hours and was able to diagnose and fix the issue quickly and efficiently. I highly recommend this company!

Approximate cost of services:
$240.00
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Private User
Private User
Private User reviews , BC
0/10

Worst Experience

I had a deeply disappointing experience with a company that seems to have little regard for customer satisfaction. After waiting six weeks with nothing being done, I requested a full refund and was labeled as salty for doing so. When I mentioned that I might write a negative review, I was told to "be civil."

Throughout this ordeal, I learned the following about the companys practices:

Avoidance: They can ignore you for weeks, wont answer your calls, and when you finally reach someone, the manager conveniently just left five minutes agoat 4:30 pm on a Friday.

Unfair Refund Policy: After enduring four weeks of delays and receiving incorrect parts during hot summer weather, they offered me only a partial refund of $150 on parts, refusing to refund the remaining $450 due to their policy.

Silencing Customers: Before issuing the $150 refund, they required me to sign a contract agreeing to delete any negative posts on social media and to refrain from posting any future negative comments. This is nothing short of an insult, as $150 doesnt even begin to cover the frustration and inconvenience they caused.

Approximate cost of services:
$489.00
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Company Response

Dear Michael,

Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve felt throughout this process. At ElectraFix Appliance Repair, customer satisfaction is our top priority, and we regret not meeting your expectations.

We want to clarify a few points to ensure transparency and provide context. Throughout the process, our goal was to keep you informed about the timeline and the potential challenges we might face with your repair. We communicated to you that the parts required for your repair were determined based on the information provided to us by the supplier. As the direct contact with the manufacturer, they have advised us on the specific components that needed to be replaced to resolve the issue with your appliance. Our team informed you of the expected waiting time for parts. We understand that the delay caused significant inconvenience, especially during the warmer months, and we sincerely apologize for that. At the time of the appointment, the parts were, unfortunately, revealed to be incorrect. We have then contacted both the supplier and manufacturer and found that a different part was required. When our team contacted you to return with the part required, you decided to not continue with the services which we understood and do respect the decision to not wish to proceed.

Regarding the refund, we followed our standard policy, offering a partial refund for the parts, that you did not accept. Our intention in discussing the review was not to suppress your voice but to encourage a constructive conversation.

Customer satisfaction is at the core of our business, and we regret that this experience left you feeling otherwise. We take your concerns seriously and are using your feedback to improve our service and communication.

Best regards,
ElectraFix Appliance Repair

Hazel
Hazel
1 review Chilliwack, BC
1/10

Called to fix Frigidaire less than 3 yrs old

Called March. Freezer compartment not working. Put in new heater next day. Stopped working May. No charge for service call but another heater installed. Still not working. Had the option of buying a new fridge with 250 credit at their Electra fix store but with over 500 in hoped this would be the solution. So we got a New mother board. Did not work. Came out again - no charge to attach some wires that were forgotten the time before still not working. Now we can get a 184 credit towards a new fridge. Called their appliance store. Didnt have what I wanted. After 1 week of trying to find a fridge with them finally heard back- nothing in stock except a different make for more $. With $200 discount, 2 yr warranty ( told it would be 3 yrs on the 1st offer) + tax + delivery we have decided to go elsewhere. Feel we were ripped off. Cant return parts which are either defective or just didnt fix the problem. They have a reviews link on their email but it goes to Google Maps which I cant access.

Approximate cost of services:
$995.00
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Company Response

Hi,

We're truly sorry to hear about your experience and apologize for the inconvenience. Our technicians did their best, but unfortunately, more parts were needed than initially anticipated. We regret that despite installing a new heater and motherboard, the issue persisted.

We apologize for any confusion regarding the credit towards a new fridge and the delays you experienced. We understand your frustration and your decision to seek a solution elsewhere.

Your feedback is valuable to us, and we are committed to improving our services. If there's anything further we can do, please let us know.

Sincerely,
ElectraFix Appliance Repair

Elaine
Elaine
1 review West Vancouver, BC
10/10

Repair Fridge

Zack of ElectraFix came by on time and within minutes detected the issue with my 20 year old fridge. He got right to the job and the repair was done quickly. Zack was efficient, friendly and respectful. I would have no hesitation in calling upon the services of ElectraFix and Zack.

Approximate cost of services:
$200.00
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Company Response

Thank you Elaine for your review. We appreciate your business and glad we repaired your fridge efficiently. Electrafix Appliance Repair

Pavel in Vancouver
Pavel in Vancouver
1 review Port Coquitlam, BC
10/10

Washer Repair and Dryer Maintaince

Had my new washer machine leaking and it fully locked itself!
Called the guys right away, customer service was amazing walked me through everything and booked an appointment for their soonest availability.

Technician was professional, kept everything clean.
Fixed everything for me, I even asked him about the issues with I experienced with the dryer.

After a quick and calculated service and maintenance, the dryer work perfectly now.

Approximate cost of services:
$600.00
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Company Response

Hi Pavel. Thank you so much for taking the time to leave us a review. We are always here in case you need appliance repair and/or services. Sincerely, ElectraFix Appliance Repair

Private User
Private User
1 review Burnaby, BC
10/10

Very good service

The technician Zak was extremely professional. I hired 2 other companies that couldn't fix the fridge. He checked all the wiring in the fridge and found the problem. I would definitely going to use their services in the future.

Worth 10

Approximate cost of services:
$260.00
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Company Response

Hello,
Thank you for sharing your fabulous review! We are very happy to know that Zack was able to resolve the issue you had with your fridge. Thank you for reaching out to ElectraFix Appliance Repair. We look forward to helping you again in the future if you require any appliance repairs. Have a great day!

Private User
Private User
1 review Surrey, BC
10/10

Samsung fridge repair

Electra fix tech Eddie came to repair my fridge. He was speedy on the repair. Replaced 2 parts and and services my fridge as well. Very professional technician.

I Recommend Electra fix to anyone!!!

Approximate cost of services:
$280.00
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Company Response

Hello,
We are very happy to know you are satisfied with our services. Its great to know Eddie assisted you quickly and efficiently. Thank you for sharing your feedback with us! We look forward to helping you again in the future if you require any appliance repairs!

Private User
Private User
Private User reviews Coquitlam, BC
10/10

Grate service

Had a great experience with Electra fix they came the same day and solved my problem in no time I'm very satisfied with the handled my call and the very professional and polite technician that solved my problem highly recommended

Approximate cost of services:
$260.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for taking the time to share your positive experience with Electra Fix! We're thrilled to hear that you had a great service and that they were able to address your issue promptly. It's fantastic that the team acted swiftly and efficiently, providing you with a professional and polite technician. Your recommendation speaks volumes about their dedication to customer satisfaction. If you ever need assistance again, don't hesitate to reach out. We appreciate your feedback and look forward to serving you in the future!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ELECTRA FIX APPLIANCE REPAIR LTD.

Appliance Repair Experts, Servicing All Brands of Major Household Appliances In The Greater Vancouver Area. Washer Repair, Dryer Repair, Oven Repair, Dishwasher Repair, Stove Repair, Fridge Repair. Call Or Book Online

We are Licensed & Insured Repair Technicians Available 24/7. Over 10 Years Experience. Call Now. Proudly Owned and Operated in Metro Vancouver. Locally Owned & Operated. Service All Major Brands. Emergency Repair. Services: Repair, Installation, Maintenance, Vent Cleaning.

We specialize services In The Greater Vancouver Area. Our technicians have most of the appliances parts. If you need your appliances repaired, then give us a Call! or Book Online
Our jobs are guaranteed. We give warranty on parts and labour.

CATEGORIES
Appliance Repair and Appliance Retailers
PRODUCTS
Appliances parts and repairs
SERVICES
We fix all major home appliances For all your appliance repairs call ElectraFix today 778-941-7758 Overall consistent appliance maintenance and repair has many advantages such as: Avoiding unpleasant surprises when your appliance breaks unexpectedly Routine appliance maintenance and repair equal to the safe operation of your equipment It will extend the lifespan of your appliance Improves efficiency as it may consume less electricity or gas. It saves money in the long run as you may not encounter significant repair costs.
BRANDS
Amana, Asko, Beaumark, Bosch, , Bosch, DCS, Decor, Danby, Electrolux, Fisher & Paykel, Frigidaire, GE, Hot point, KitchenAid, Samsung, Viking, whirlpool, Thermador, Miele, Maytag, LG, Kenmore, Jenn-Air, Blomberg, and more.
STYLES
Fast and reliable
SPECIALITIES
Dryer, oven,stove, range,fridge, dishwasher, washing machine
WEBSITE
https://www.electrafixbc.ca/
YEAR ESTABLISHED
2016
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
visa, mastercard, apple pay, debit, cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
120
PROJECT RATE
120 service call
WRITTEN CONTRACT
Yes
WARRANTY TERMS
90 days warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.