Canadian Appliance Source Mississauga

Dec 5/24 update
********DO NOT PURCHASE FROM CANADIAN APPLIANCE SOURCE********. PURCHASE ANYWHERE ELSE!
Save yourself misery, frustration and the WORST customer service imaginable!!!! There is actually NO customer service - which presumably is why they call that department simply "After Sales", which means avoiding taking any responsibility for their misdeeds and mistakes and offering no ordinary customer service whatsoever! Even when they've caused $3500 (and counting) in damage to your home.

They improperly installed our LG laundry tower, causing over $3500 in property damage. Additionally, the washing machine they sent to us is broken and leaks! We have a destroyed laundry room and likely mould growing behind the walls because they haven't addressed the problem and it's been three weeks, a washing machine that is broken since it came through our door (we immediately reported the problem and sent photos), and absolutely NO ASSISTANCE AT ALL FROM CAS!!

It is stated on all communication from CAS:
"It is our goal to deliver damage free product every time, appliances are not unboxed until the team arrives at the delivery location.

Should minor damage to the appliances be discovered when the item is unboxed or after the team leaves, you have 48 hours in which to seek compensation or repair.

If the damage is being reported post 48 hours, please contact the manufacturer of the appliance."

We notified CAS of the damaged product within hours of delivery. We sent photos of the leak and requested a replacement machine be sent immediately. CAS will not live up to their promise and we still have the leaking machine!

While we awaited a response on our immediate notification to CAS of the damaged machine, it was noticed that despite the appliance being powered off, a significant amount of water continued to accumulate on our laundry room floor. We turned off the water supply at the main water shutoff and notified CAS of the problem. The water continued to accumulate and it was discovered that the drywall was ballooning out below the hose connection on the wall! We took photos and immediately notified CAS of the problem and again asked that they send a crew to deal with the water leak that was caused by installers, repair the damage, and once again DELIVER A REPLACEMENT APPLIANCE.

CAS sent a technician to inspect the installation, which he found to have been improper and the cause of the flood. He also found that the steam hose that was installed leaked! He returned on another day and replaced it. CAS has done nothing to fix the problem - we are left wth $3500 in property damage (possibly more if it is found that mould has begun to grow) and a broken washing machine that leaks!

So really, it was an impressive trifecta of failures by CAS, for which they will offer no remedy to us:
1) Improper installation
2) installation of defective steam hose
3) delivery of a damaged/faulty appliance

So in addition to the days off work we've already had to arrange in order to try to remedy the disaster CAS has sent to us, further days will need to be taken off work in order to be home for:
-an LG technician to come and inspect the broken washing machine
-an LG technician to come and repair the machine, and if not repairable, to have a replacement machine delivered (you can be sure that CAS will avoid having to provide this to us!)
-the restoration company we've had to hire to come and begin removing the damaged wall and flooring, then put blowers and scrubbers in to dry out the walls and prevent mould from spreading to the rest of the residence, then repair the walls and floors.

All the while, CAS has done nothing but take our money, deliver a nightmare to us, and shrug and pass the buck on to someone else. It's now nearly 3 weeks since the delivery date and CAS has ignored the problems they've created.

DO NOT PURCHASE FROM THIS COMPANY!!! Save yourself the headache and heartache and purchase elsewhere.

See the photos of the damage to our wall and the leaks that continue.