They offered to do the job for 1100 cash. They did half the job and then told me that wood, drywall, and piping for the kitchen would be an additional 800 dollars. The kitchen was not level, the wall was not straight, the countertops were 34 inches in some places and 36 in others. They noticed a mistake in the drawings but didn't call me to tell me because they "didnt want to wake me up" The cabinet beside the stove was built underneath the hood fan opening so that the oven would be off centre.
- Approximate cost of services:
- $1,100.00
- Company Response
Chris,
Our testimonials speak for themselves and until we dealt with you, all we have experienced is a trusting and collaborative relationship with our clients. In your comments, you have attempted to destroy our good reputation. Let’s review the facts:
• You wanted new kitchen cabinets installed.
• You wanted to save money.
• You carried out your own measurements.
• You made mistakes when getting drawings from IKEA.
• You requested more electrical & plumbing work done and agreed to pay extra as they were not part of the original quote.
• You refused to pay us upon completion of the project.
• You made untrue claims and insulted us.
• You physically assaulted us.
• You made false claims on the Homestars website.
• We now reply to you with the facts.POINTS 1-5 ARE WHAT YOU ASKED US TO DO IN THE ORIGINAL QUOTE.
1. You asked us for a quote and one was given. We explained that anything extra would be an additional cost. It is our business practice to always be clear and communicate
this to all our clients.
2. In order to save money, you did your own kitchen measurements, and took them to IKEA where they made up a drawing for your kitchen renovation and supplied you a kitchen.
3. You measured wrongly, and thus your dishwasher was 1 ¾ inch out, which we pointed out to you.
4. We followed your drawings to spec.
5. All the lower kitchen units you supplied were installed leveled, plumbed and true.
6. Your upper units were old and installed by someone else in the past. They were not leveled.
7. As well, your kitchen floor was 2 inches out of level, so we used a laser level and started from the lowest point, which is 34 inches to the top of the kitchen cabinets. On
the other side of the kitchen floor, the measurement came in at 36 inches.
8. We remind you, YOU ASKED US TO INSTALL NEW KITCHEN CABINETS, not to level any floors. You wanted to keep this as cheap as possible.EXTRAS YOU REQUESTED at an additional cost:
9. You asked us to also build you a pony wall, which was in the price quoted – the materials were not, and they were extra. You agreed.
10. You then asked us to trace back two water pipes, disconnect them, and reroute them to the pony wall for the dishwasher and shut-off valve. Not included in the original
quote.
11. Then, you wanted two electrical sockets moved and rerouted into the same pony wall. Not included in the original quote.
12. Once again, we explained any additional work to the original quote would be done at an hourly rate plus materials. You said, “fine, I trust you guys!”
13. When we asked to be paid, which you refused to do, you flipped like a light switch. Your behaviour became erratic and like that of someone who had taken drugs.
14. You spat on us, jumped on my back when I said calmly “you are not getting the keys back until we receive payment”. You then tried to drag my business partner to the floor.
That’s when I had enough. I feared for our safety, so I left the keys on the floor and walked away without payment.Dear future client,
We as a company are vetted by Homestars. We had a background check done, which included a criminal record check. Our qualifications were verified, and our clients were interviewed. Please don’t let this individual’s false review and account of the facts prevent you from having a wonderful and collaborative experience working with us. We look forward to speaking to you about your next home renovation soon.
Sincerely,
Kingsmen Contracting