GREEN HEATING AND AIR INC

Great job Al and his team Finally some real progress had the A/C working in no time Thank you for repairing our furnace

Bought heat pump A/C . Love it got this product 3 days ago . THE GREEN TEAM was great installing it Thanks again for the great work and Deal. Recommend this product and I recommend THE GREEN TEAM, Thanks

Hassan and his technician did a fantastic job replacing our tankless water heater. They came on the weekend and it was done in no time. Everything works perfectly and the price was better than other quotes. Highly recommended!

New AC got installed, Happy and satisfied with the service
Will recommend Green Heating and Air to anyone

We previously replaced our Boiler with this company just several months ago, which resulted in things not working properly and MANY visits to fix things over many WEEKS. We were very patient. However, with our recent AC installation, they caused thousands of dollars of damages!

On May 21, 2024 routine maintenance was performed on our A/C by this company. The employee reported that the unit was low on refrigerant, but since it required R22 it would be expensive to refill, so we went ahead with a replacement of the outdoor unit as suggested.

We have an older home with an air handler in the attic, rather than a furnace in the basement.

The new outdoor unit was installed on the same day (interestingly it was manufactured 2 years ago), and we noticed immediately that it was short-cycling off and on every minute.

Since installation (May 21), we have had 4 visits (May 22, 23, 28, and June 11th) by this company (2 by owner Hassan himself, where each time he did not bring his tools and was therefore unable to perform any diagnostic/repair work).

Their words and actions raised many alarm bells, for example, the employee (who had been present during installation) sent on May 28 to diagnose the issue had no idea what an air handler was: after I showed him the unit in the attic, he asked to see the furnace in the basement (which is non-existent in our home). Astoundingly, Hassan later tried to justify the lack of basic knowledge by saying that the employee was just a helper. I also noted that basic items on their maintenance checklist were never performed, such as cleaning the electronic air filter and evaporator coil (Hassan tried to justify this by saying they were unnecessary due to the replacement of the outdoor unit, but this was logically absurd because they didnt replace those components).

We decided to contact a different, more reputable company. This company was able to diagnose the issue immediately. The damage done by Green H&A was astronomical. The diagnosis: the TX Valve in the air handler was not replaced and the setlines were not flushed (both required when switching from R22 to R410A). This unfortunately caused irreparable damage, requiring replacement of the system. The requirement to replace the TX Valve when switching to R410A is even written clearly on the outside of the unit, not buried in a manual somewhere.

Hassan came in for a 4th followup visit on June 11 to allow him a chance to review the problems. When I explained them, he immediately flat out denied both issues, claiming that the TX Valve had been replaced and lines were flushed. I insisted that I wanted to see the new TX Valve, but he kept stalling and stalling, and going off on tangents about minutiae. After my repeated insistence, we finally went upstairs to check out the TX Valve. When we got there he then stated hed be unable to show me the TX Valve because its inside the cooling module and he hadnt brought his tools. I offered him a wrench that Id left just beside the unit, but he refused, saying it wasnt his tool of choice.

After he left, I opened the cooling module (in 30 seconds - it was just a matter of removing 4 bolts) and found an ancient dirty TX Valve (see photo showing the old valve along with the warning on the outside of the unit about requiring replacement for R410A). And as the professional from the other company pointed out, the lines had not been cut and reattached, confirming that they were never properly flushed.

Owner Hassan had looked me in the eyes and falsely stated that the valve was replaced and lines were properly flushed. That is completely unacceptable, and for obvious reasons we refused to let him or his crew return to attempt to fix the disaster, in spite of his offer to do so.

This company cannot be trusted. They messed up very badly and the owner was dishonest about it.

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Edit (in followup to Hassan's response):

- This is the first I'm hearing that they were unable to complete testing on the installation date because of the rain on May 21st. Nobody informed us of this, and no followup appointment was booked to complete the testing. But the fact is that testing/diagnosis was never completed due to negligence and incompetence, not because of the weather. Environment Canada historical records confirm that it did NOT RAIN in Toronto on May 21, 2024.

- The installation of the boiler occurred on Feb. 28 and problems persisted until April 5th (nearly 6 weeks later). There were followup visits on Feb. 29, Mar. 5, Mar. 8, and Apr 8 (likely several more, but that's all I have documented). It was only fixed after Hassan's brother came on Apr 8 (he seemed knowledgeable, but runs his own separate HVAC company).

- Hassan's recount of the conversation about the TX valve was replaced is completely false. He did not say he'd look into it or ask the crew that did the installation. HE IMMEDIATELY, FLAT OUT DENIED THAT THE TX VALVE WAS NOT REPLACED AND LINES WERE NOT PROPERLY FLUSHED. And he knew he was being untruthful because he started acting sketchy when I asked to see the new valve, and then refused to open up the unit to show me. (As per above, you can check historical weather records for Toronto on May 21 to gauge which side of the story to believe.)

My AC was not working so I called Hassan. Once he arrived he expertly diagnosed the problem and offered solutions. His very first solution worked and my AC is working again! His services were prompt, professional and reasonably priced. I recommend Green Heating and Air for all your HVAC needs!

I have used this company multiple times for my HVAC needs. This time my a/c unit was not blowing cool air. Left a voicemail with company at 10pm and received a call within 15mins! The technician came promptly the next morning to assess the problem and my a/c was fixed shortly after.
Green Heating and Air once again displayed prompt customer service with answering my calls and provides a one year guarantee on work performed. I would not hesitate to recommend them and will use them again for future needs!

We recently had a fantastic experience with this company. Hassan and his crew were very respectful but most importantly, they resolved an issue we have had with our air conditioning for the past 8+ years! We have had many companies come to analyze the mess we were left with after a shoddy reno job but only Green Heating and Air had the ingenuity to figure out a way to bypass the slow leak in a line without tearing walls apart. No more filling up with coolant every spring! No more buying replacement parts that weren't even needed in the first place! Thanks Hassan!

My mother's furnace broken down in the evening and Green Heating and Air was the only vendor I contacted that would come out the same evening.. The technician indicated that the issue was difficult to repair (the furnace was 17 years old) and suggested that it be replaced. I asked him to attempt the repair and he spent a number of hours trying but ultimately it did not work. I spoke with Hassan who appreciated my situation (my mother is at an advanced age) and arranged to have it replaced the next day. Adrian came and did an excellent job! The team was great to work with and really put a lot of effort into customer service. Hassan was great to work with - he always answered his phone and really worked hard to fast track the replacement which I really appreciated. I highly recommend this team. Leon Richmond Hill

I recommend them. Hassan was straightforward and kept his word on billing and listed repairs. Adrian was polite, competent and got the job done.