I purchased a blind from Budget Blinds in 2016. It broke within 6 months. We made repeated calls to Budget Blinds and each time we were told someone would call us, but no one ever did. So the blind remained broken. Now, over 2 years later I received a call from a collection company claiming I owed Budget Blinds money - I do not. I had to pay the amount to the collection company or it would have gone against my credit score. So now I have had to order the cheque from my bank to prove that I paid the amount in full in 2016. I never once received an invoice or call that I had not paid the bill. If they had ever returned our calls about the repair to the blind they could have mentioned that they thought I owed them money. Do not deal with this company - save yourself the hassle and get a company that will provide you with blinds that actually work.
- Approximate cost of services:
- $800.00
- Company Response
Dear Rhonda,
We are sorry you had an issue with the valance on your blind.
Our records indicate that we came to your home shortly after installation to repair one return on your valance. The blind itself was functioning well. We received one additional phone message on April 17, 2016 indicating the valance return had come off again. We returned your call leaving a message asking you to contact us to set up a time to do the repair. We are unaware of any further calls you made to our office.
The account balance was to be paid at the time of installation, and according to our records continued to be outstanding until last week. If our records are incorrect we will immediately provide a refund of the additional payment collected and any costs incurred with a heartfelt apology.
We have an excellent customer service reputation, which we continue to work hard to maintain. Your 5 year ‘No Questions Asked’ warranty and lifetime warranty on mechanical parts are still in effect, and we would be happy to deal with all repair issues now and in the future.
Best regards,
Lynne O’Neil
Owner
Budget Blinds Ottawa