Multiple bill collection Harassment within ONE day of work completion
Completely unprofessional. Despite **multiple** inquiries from us as to when the company would finally do the roof installation, we could not get an answer out of them as to a date for completion. Then when the roof finally was installed, they began harassing us ONE day after completion with numerous e-mails and phone calls to bill collect. They have called/message more than SEVEN times within 6 business days... with absolutely no justification for such harassment. And they did the EXACT same harassment last year when we had another roof completed (and unfortunately had forgotten how rude the company behaved after the job was completed). If you like extremely aggressive **bill collectors** within days of a job being completed, then this is the roofing company for you.
- Approximate cost of services:
- $6,250.00
- Company Response
We will let the 1000's of completely satisfied customers step up and attest to our business methods that we have adhered to since inception. We took this job, from what we understood as a completely satisfied customer that never voiced any issues with the past dealing, on a last minute basis as they were in an extreme rush to have the work completed so they could sell the property and pushed it through the schedule as we were pleaded with to complete it, and completed the job within 2 weeks from first contact, this is our busiest time of year and in the busiest year on record, and once completed within 24 hours emailed our invoice. We may have called the following day to ensure that it was received. In the next 6-7 days we made 2-3 more calls, one with a message left and the others we could not as the message center was full. We did resend the email after 3 days in the off chance it was never received. We were informed early in the week that they were going to be back in town and inspect the work and settle up... The calls and resending of the invoice were on the Saturday or Sunday after the Friday they said they were to return, not once did we receive an email or telephone call response until tonight when we were greeted with the aggressive response and accusations of harassment.... ask every one of our customers how we treat them and how we are not all over them trying to collect, we are a very financially stable business and have never resorted to this behavior.
I am so used to being non confrontational in all my dealings with everyone but when I encountered this total act of aggression it just did not sit well. My last email was a polite "when will you be settling up the account"? the immediate response was "when we do" and that I was not to call or email as I was blocked and she would call the police...
Regards,
Brad