Jnjrenovation

We hired Junior to renovate our house 2 weeks before our project started, as our previous contractor got sick. Junior responded to our request quickly and continued answering his phone on time throughout the project except for the end of it. About the project cost and timeline, our experience was very bad with the project. Total cost came up at 30% higher than the first quote (on which we turned down another good quote) and 16% higher than our contract. Project duration prolonged for 2 months (1 full months and 1 months of all afternoons). We agreed with Junior on 1 month per our contract but he finished in 3 months instead. Our short-term rent was an additional cost which Junior did not cover even a portion of it (we never asked for it but we could per contract). We had to offer Junior and his crew incentives to finish the job and even with that, we didn’t feel the project team did their best to finish the project sooner. For most days, of 60+ days, there was only one labour working in our 2 storey house with a basement and for most days they were working only on weekdays for few hours (note that there was no surprise behind the walls and the inspection process was very quick otherwise the extended time and cost could’ve been reasonable). The worst part of our project was when Junior’s electrician came to finish his job at our house and he was very rude. I was very respectful and was showing him the areas where he had to fix an issue. All of a sudden when I showed him an old electrical socket that should’ve been changed, he hit the wall with his screwdriver and shouted at me. I was terrified that I can get harmed so I asked him to leave the house. He left the house while shouting f... you and showing sign with his hands (which our entrance camera recorded that). I informed Junior and his assistant right away and Junior apologized. About attention to details, we had to tell the crew, in different occasions what to do and what not to do (ex: leaving the new floor, new island, etc. uncovered which damaged many parts of the floor, island throughput the project- Misaligned potlights - Throwing away a newly purchased lamp! - Scratching a toilet while working on the wall “and he did not even replace the toilet which was an additional cost for us - Very unprofessional stair staining - Noise in several different location of floors, and etc.). The cherry on the top!!! was when he removed the garbage bin when 1/3 of the renovation was still remained, leaving all garbages at our garage and promised to remove them at the end. He never removed the garbages and or answered his phone to assist us with it. His assistant told us that his truck is broken and he will call us back soon but 5 months after the project, we had to pay another company to remove them. Throughout the project, we had to manage everything ourselves such as finding a kitchen guy as his never responded (we are so happy that we found ours as the finish is very nice per pictures but cannot comment on Junior’s kitchen work), we also had to redo the stair staining as the finishes looked very bad per picture, and or buying most of the stuffs (tiles, shower bases, doors, knobs, etc.) ourselves managing time and need. Overall the whole process was a lot more stressful and over budget than what we thought it would be. Better estimate for the budget and time, timely communication about the challenges, more labor, more attention to details, and more project management by Junior, could have helped.