Hired for a move from Mississauga to Nova Scotia. They quoted, and promised delivery under two days, unloading at destination and fixed price unless they were delayed by poor weather. DO NOT GIVE THIS COMPANY YOUR CREDIT CARD. They were late by four hours to load the shipment, and arrived with a truck that was too small to accommodate the full shipment despite us giving them our overseas shipping manifests and a comprehensive tour of the two storage lockers days in advance. Because they were late, my wife had to leave to catch a flight before they finished loading. They promised an additional truck to take the load, but it never arrived. Our shipment sat in Ontario for over a day on their truck, charging us for overnight storage, without informing us. They charged our credit card on several occasions without our authorization and without informing or sending copies to us, $5,000 over a period of one month, and then prepared a false invoice without informing us to MasterCard to justify their charges. They also attached my signature from the original estimate and pasted it into their reply and justification to MasterCard. MasterCard supported the shipping company's argument, and we lost our money. While en-route to Nova Scotia, they were stopped at a weigh station and fined for an overloaded truck. They spent a full day at the station trying to sort out payment of the fine, find an additional truck, and transfer part of the original shipment to the second truck. Of course, they then charged us for additional hours, the second truck rental and accommodation for the two drivers, all as a result of their incompetence. The shipment arrived four days late, and there wasn't a crew to unload as promised. The two drivers were abusive and totally incapable of unloading the heavier items. We arranged our own crew to unload, along with my son and wife. The local crew showed up (two people) almost three hours later. In the meantime, the drivers broke several pieces in the shipment as a result of their lack of knowledge of how to properly move cabinets (they dragged them along the truck bed and broke the legs). When we finally had time to check the items, several extremely rare and valuable items that we collected over 28 years in Asia were missing. We have no idea where they went. Over the next two weeks. they demanded more money, accused us of writing 11 bad reviews (which we didn't), would not reply on the missing or broken items, and slapped us with a Cease and Desist order from their paralegals. They also accused us of blackmail but wouldn't explain why. Now, we have been charged outrageous charges to our credit card, had to cancel the credit card during our move when we had to buy a large number of appliances for our new house, are missing several extremely valuable items from our memories overseas, and were constantly threatened and misled by the company. You decide if you want to use their services.
Update: The company read our review and demanded that we take it done. They also threatened us with litigation for libel.
- Approximate cost of services:
- $14,000.00