My husband and I decided to visit this store because they had a wider variety of flooring to choose from than any of the other places that we had been to. The first red flag was that when we started looking at the samples we were told one price. By the time we were done with our selection, the price had changed. We did not think anything of it, thinking that perhaps that was just the price for the colour that we chose.
The next red flag was when we asked for a price (based on the square footage and 1 extra box), he printed out a bill and asked for a signature. That's odd, I thought. My husband then asked him whether or not this was the actual bill that he was writing. He said that it was the actual bill. We then asked him to remove a couple of the extra items that was on the bill, which he did and then reprinted the bill. Although uncomfortable with this forced purchase, we signed and paid for the flooring and was told that it would arrive the following week.
When my husband went to pick up the flooring after receiving the call, Mr Sleezy tried a switcheroo. My husband looked at the flooring prior to loading and realized it was a different colour. He then asked the owner why is this a different colour and the code on our invoice is different from the one on the box. The owner insisted that this was what we ordered and wanted to charge a restocking fee and shipping if he did not take it. My husband refused to take the flooring and said that he would not pay anything extra; after a bit of back and forth the owner said that we would receive the correct flooring next year (2022).
Not sure yet how this will end, but it has left a very sour taste! Will definitely not be recommending this business.
- Approximate cost of services:
- $1,800.00