Vision Pools & Landscaping

-In April 2021 we requested a quote from the owner for installing a fence and gate in the backyard. After receiving the quote we decided to proceed and paid the 50% deposit. After committing to dates several times and not showing up they finally arrived on May 31st to install the fence. But they didn’t bring the gate that was supposed to also be installed, and only gave excuses about it, so we had to install a gate ourselves afterwards.
-A few days after the fence install we noticed that they didn’t finish a portion of the fence properly as the post wasn’t cut down and capped and a bracket was missing. See attached photo. We raised this with the owner via email and tried calling however no response was received.
-After continually following up to get a response the owner finally responded after over a month and said he would be at our place by July 23 to correct the deficiencies and finish the job, but he never showed up nor did he call or communicate anything with us.
-Another couple months of trying to get a hold of the owner or anyone else from the company and finally on September 13 the owner responded saying he would be at our place that week, but of course he was a no show with no communication or anything.
-After following up again he said he would arrive on September 20th, and again did not show up, call or communicate at all.
-We are now 4 months since the deficient job was started with nothing but many empty promises, zero customer service skills, and no solution in sight with this company.
Unless you have months of extra time beyond your project schedule, incredible patience, or tolerance for incomplete work, avoid this company and owner. There are so many other better options out there for companies that actually want your business, finish a job properly, and know how to communicate. Looking at the other reviews on here we clearly aren’t the only ones experiencing this poor service. Just avoid and get a quote elsewhere.