Bosch website had TechVill as a recommended appliance repair company. Well I shouldve checked Google or HomeStars reviews. What a fiasco, the tech didnt even touch the dryer and told me the part it needed was unavailable. After I prompted him to diagnose the issue properly he then spent the next hour FULLY dismantling the entire FRONT of the dryer! Even had me hold the door he was taking off (this was to diagnose a broken heating element) I knew he should be going in through the back so I went into the kitchen and googled my dryer and diagnosing a heating element. Well sure enough a three minute video came up showing to take off the back. The tech was incompetent, he finally did take the back off, and after screwing around with my dryer for another half hour told me it was the circuit board. He said it would cost me extra for the time he spent on it, I said no way!, Im going to call your manager and Im
leaving a bad review -you shouldve watched the three minute video on how to do this properly! he tried to put the dryer back together, it was now coming up to two hours. Then he went to turn it on and lo and behold It wouldnt - which was no surprise considering all the wires he had pulled out of it. He offered to stay late to try and get it running ( like it was when he arrived) But I didnt want to have anything more to do with this company. I was actually afraid of a wire shorting out and causing a fire or something. When I expressed my dissatisfaction of Alex to the manager of customer care at TechVill he apologized and said it wont happen again. - yes I have to agree - as I wont be using this company ever again.
- Approximate cost of services:
- $175.00