Expensive, Workmanship so-so, Business Ethic questionable.
We engaged Techville to complete two separate Fault 53 error codes on a Miele washer. 1. The Techville website state they repair Miele products, however, we subsequently determined they are not a Miele authorized 3rd party service contractor. 2 First call-out they charged their "high end" charge of $230 + a further $45 charge as an on-site "high end" assessment charge + a further $180 to return to install the part. Miele's own servicing costs $299 which covers the initial assessment and subsequent visit to install parts (a Techville premium cost of $156). Techville quoted $239 for a new part + a further $30 parts fee, whereas Miele only charge their list price of $176 for the same part (a Techville premium cost of $93). 3. The Miele technician determined that one of bushings installed by Techville was slightly damaged, additionally, there was considerable carbon dust from the old bushings around the controls that was not cleaned by Techville. 4. The Techville warranty is 90-days vs. the Miele warranty of 6-months. The Techville accounting department do not return calls.
- Approximate cost of services:
- $700.00
- Company Response
Hello!
Thank you for sharing your feedback with us. At Techvill Appliance Repair, we take all customer concerns seriously.
That said, we are unable to identify your case in our system based on the details provided in your review.
We would greatly appreciate it if you could contact us directly at 587-329-1033 so we can look into this matter further and work towards the best solution for you. Your satisfaction is important to us, and we are committed to addressing any concerns.We are committed to providing top-notch service, and we'd like the opportunity to clarify any misunderstandings and resolve any issues to your satisfaction.
Thank you for your cooperation.