The Gentle Gardener

Had 8 shrubs planted in my flower beds in late April. Two of the shrubs died and had to be replaced. It took me until early July to have them replaced. Noticed after they were planted they were brown and half dead. Called again and was reassured they would be done that next day. No one came and no one answers my emails or phone calls. I would either like a refund on these shrubs or someone come and replace them and do them properly.

Tracy is a very pleasant individual. She responded quickly to my request for services. However, her crew arrived unannounced. They did a good job, but I was initially overcharged by more than $100.

Fortunately, I had asked the crew about the hour of arrival, and we had agreed on how many hours they had spent. When I challenged the bill, Tracy accepted my version.

However, since then, despite two phone calls and a email, and a promise to rebook, the Gentle Gardener has failed to send a crew a second time.

I have been patient (It's been an unusual summer - lots of heat and lots of rain.) I understand that there have been days when it was not possible to work, but there has been no call or message to explain a delay.

Is she overbooked? Is it because I challenged her overbilling?

All that said, her crew did a good job. Just check her hours.

We had Tracey and crew to do our sprig cleaning in our yard .They redid our flower beds, trimmed our trees and cleaned our gutters.
GREAT JOB and reasonably priced.
Very professional and courteous.
Highly recommend this service.