Window replacement and shower glass door installation
Thank you very much for your business. We had a pleasure doing business with you and look forward to future projects. Enjoy your new glass shower and if you ever need anything else you know who to call.
Replaced Foggy Glass on Patio Doors
Hi Farzana,
Thank you so much for choosing us to replace your foggy patio door glass unit. We really appreciate your business and hope that you will call us for all your future glass replacement/installation needs. We are a full glass service company. Please visit us at glassdoctor.com to see full list of services we can provide.
Multiple visits, broken glass, poor clean up, 3 months to complete
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I'm glad this client wrote this review as we like to have constructive criticism to help us improve as a business . The first installation was done by a previous installer who is no longer with us. He was a great installer in the beginning but as time went on we noticed his lack of commitment to the company and the standard we have started to dwindle. So we had to let him go. As I got to the job site I did notice some small bits of silicone left on the ground. But in his defence the home owner had to leave in a rush and demanded my installers just drop everything and leave. Not even giving us time to do a proper clean up. We need a certain amount of time to do the installation and they were very aware of that. Once I have relived the installer of his duty I went to the site to remeasure for new glass. Our turn around time is roughly about two weeks as that is the industry standard. Once I had the new glass I personally went to do the install. I'm the project manager. As I did one window the other glass broke but that was because the casement window was old and falling apart and put a crack in the unit. I immediately ordered a new one and went back ASAP. Unfortunately in this industry glass breaks. Once I was done I made sure I did a full clean up. The reason we had to go back in the first place was there was condensation on the glass but it was because they had high amount of humidity in the home and all the glass had condensation even the ones we did not work on. So really all I needed to do was go clean glass and pick up garbage but I wanted to give the home owner piece of mind so I gave them all new glass. We spent money from our own pocket when it wasn't necessary. A discount wasn't mandatory in this situation as the the home owner should of let my installer have the proper time to finish the job. If so only a short trip would of been needed to clean up glass and bits of silicone from the yard. I'd be more than happy to offer a discount on further work by this client. We are truly sorry for all the inconvenience. With this review we strive to be the best customer service glass company in the city.
Hi Bill,
Thank you so much for choosing us for replacement of insulated glass units. We really appreciate your business and hope that you will call us for all your future glass replacement/installation needs. We are a full glass service company. Please visit us at glassdoctor.com to see full list of services we can provide.
Hi Anil,
Thank you so much for choosing us for replacement of cracked glass on your window. We really appreciate your business and hope that you will call us for all your future glass needs. Please visit us at glassdoctor.com. Thanks
Glass replacement for my window
Hi May,
Thank you so much for choosing us for replacement of broken glass on you window. We really appreciate your business and hope that you will call us for all your glass needs. Thanks
