Nordik Windows And Doors

Nordik did an amazing job replacing an old wood door with a new steel one. They were able to keep the existing solid wood frame casing.

The new door is gorgeous. The installers were meticulous!

Worst Sale Person in Barrie never update on installation, never done on time delay by 3 months, I have contact Headoffice directly and get my installation done, Workman ship is great guys did good job on installation. Girls in Headoffice great to deal with I wish if she was my sale person.

Extremely disappointed with the service from Nordik:
- product delivery was delayed by several weeks
- installation plagued by several issues (installers forgot hardware ordered, did not finish the door interior properly, etc.)
- had to put in several requests for followup service, all of which took several weeks to action.
- Our door was ordered in April 2021. Installation will not be complete until January 2022. Absolutely terrible service, and frustrating experience.

Quoted $6000 for 2 patio doors back in early Aug 2021, Paid in full hoping to move things along. Only to wait 15 weeks to find they wanted to increase the bill to $8000 (35% increase) because they claim once they sent a tradesman out to re-measure ( final measurements) a month after initial measurements were taken, the doors need to be custom ( which was discussed during initial measurements when the estimate was drawn up and paid for), to be told this only weeks prior to there install timeline spelled out on the contract after they new there may be an issue for 3 months. Their initial quote not being the lowest was agreed upon due to reviews and company reputation, their new estimate far exceeds all other quotes and would never have been agreed upon. I have submitted a response to them asking for full refund if they can not complete the project on the agreed upon price as this is a poor business practice - Very Disappointing

UPDATE - Attempt is being been made to make original quoted doors work for the install at no additional cost, and am now waiting to hear when doors will be ready to be installed. Currently already over original estimated timeline due to material shortages

I replaced 100 old large wooden bow windows with storm windows, 3 pane dining room window and a large boxed window.

I hoped for a less drafty home. But my new R8 windows are not at all what I hoped for. They have allowed me to open my windows which I enjoyed in the summer but my heating costs are just as high and a bit higher.

The installers were very friendly and cleaned up very well after the work. They did a super job and I hope I can have them come back to install the door that I am still waiting for.

Sergi, Roger and Brian arrived in the morning checked out all the windows to be replaced. They laid out all the floor coverings and set to work...without pause. They were quiet, very professional and you could tell they way they worked they cared about doing an excellent job.
The day was cold and blustery. There were windows upstairs and down and 2 bay windows in an older house....difficult to remove and put in.
The crew worked right through until after 6 to finish the job. The cladding
is done perfectly as is the trim and caulking. We appreciated their care and professionalism and know we will be happier and warmer this winter. A great crew and product. Thank you
Thank you Paul and Pam O'Rourke

They were friendly,professional and did a really nice job installing. They made sure everything was cleaned up and went over the instal with us. They went above and beyond.Would recommend!

After due diligence in selecting a company we went with Nordik.

Levi (The Window Guy) was great to deal with-- patient, available and efficient.

The installation was done by a great team who were skilled and very very focused on getting the job done right. All went according to schedule.

minor after installation touch ups were done very well also.

We are very happy with our windows and our choice of companies for this important installation.

T.M-Taylor (Waterloo)

Please do not book with this company. Their service is unacceptable. We are currently still in the middle of resolving the many many issues with them. We had booked the majority of our home windows along with patio and front door to be replaced this past June. Service of windows did not occur until September when the issues began. First wrong windows were ordered and installed due to the fact that the sales person, and measurements person, who comes back to get true measurements, do not seem to talk. This is a common concern throughout the whole process, no one in various departments seem to talk or know what is going on. Now because of the installation team we had, windows were put in incorrectly and damaged while being put in. No clean up or mats put down where they were working.

Multiple attempts at having to try to get a service tech out to review the poor job, they cancelled same day, rescheduled, didn't show up. The amount of times I had to call the company is absurb as no one including my sales manager Jacob
was getting back to me or attempting to resolve. Finally James came out to review, noting the damage, that the windows that open are not callibrated correctly. James did not own up to the fact there were major issues and said no windows will ever be perfect. With 20k on the line they very well should be. Oh I should point out they will not take ownership of a poor job, but will call you and email multiple times to follow up on payment.

Now finally nov 15 we have a date booked to get some windows replaced, some couplers, sashes and a jam, and there is a mix up on office and installation side where only a few windows getting replaced not the full job being corrected as I was promised.

So another day of me having to adjust to their schedules, cancel my plans, letting more people into the house during covid, more cleaning on my side because can I mention again they do bare minimum clean up, dust is everywhere, they use our bathroom, leave dust and hand prints on the windows they just installed AND I have to do all of this with a new baby.

Do not book with this company. They are too busy to give quality work. Their voicemail is selling their low carbon footprint cars they will be driving... Why not take that money abd invest into better installers who know what they are doing. Why not take on an appropriate amount of customers at a time so that you can give them the quality and service you sell us on (jacob in sales... Watch out, they know how to sell). So to wrap up, they take no accountability, damage product, do not return phone calls or emails, reschedule, have installers come on site that have no work order, make you do all the work. I could give more issues and examples of course, but it would be a novel.

Luckily I have only given them a deposit. They will not be getitng another dollar from me unfortunately.

Again DO NOT BOOK. Save yourself the stress please. I regret so much booking with them.

A couple of photos but when I tell you that every window has an issue, it would blow your mind!