M.B.

Please do not book with this company. Their service is unacceptable. We are currently still in the middle of resolving the many many issues with them. We had booked the majority of our home windows along with patio and front door to be replaced this past June. Service of windows did not occur until September when the issues began. First wrong windows were ordered and installed due to the fact that the sales person, and measurements person, who comes back to get true measurements, do not seem to talk. This is a common concern throughout the whole process, no one in various departments seem to talk or know what is going on. Now because of the installation team we had, windows were put in incorrectly and damaged while being put in. No clean up or mats put down where they were working. Multiple attempts at having to try to get a service tech out to review the poor job, they cancelled same day, rescheduled, didn't show up. The amount of times I had to call the company is absurb as no one including my sales manager Jacob was getting back to me or attempting to resolve. Finally James came out to review, noting the damage, that the windows that open are not callibrated correctly. James did not own up to the fact there were major issues and said no windows will ever be perfect. With 20k on the line they very well should be. Oh I should point out they will not take ownership of a poor job, but will call you and email multiple times to follow up on payment. Now finally nov 15 we have a date booked to get some windows replaced, some couplers, sashes and a jam, and there is a mix up on office and installation side where only a few windows getting replaced not the full job being corrected as I was promised. So another day of me having to adjust to their schedules, cancel my plans, letting more people into the house during covid, more cleaning on my side because can I mention again they do bare minimum clean up, dust is everywhere, they use our bathroom, leave dust and hand prints on the windows they just installed AND I have to do all of this with a new baby. Do not book with this company. They are too busy to give quality work. Their voicemail is selling their low carbon footprint cars they will be driving... Why not take that money abd invest into better installers who know what they are doing. Why not take on an appropriate amount of customers at a time so that you can give them the quality and service you sell us on (jacob in sales... Watch out, they know how to sell). So to wrap up, they take no accountability, damage product, do not return phone calls or emails, reschedule, have installers come on site that have no work order, make you do all the work. I could give more issues and examples of course, but it would be a novel. Luckily I have only given them a deposit. They will not be getitng another dollar from me unfortunately. Again DO NOT BOOK. Save yourself the stress please. I regret so much booking with them. A couple of photos but when I tell you that every window has an issue, it would blow your mind!