Nordik Windows And Doors

Company has great marketing, but fulfilment is in shambles. We put in our 20k order for all windows in our home plus one door. Ordering process was quick and easy. No communication from the company thereafter. Followed up repeatedly. Was told that the order had been put on hold, no explanation why. We were then given a run around. We get a call window installation would happen in December. Installers are 4 hrs late and show up without the main bay window. We asked office why and we’re told the window didn’t pass QA. But rather than contact us, to give us the option to reschedule the entire installation, they said nothing. So, in the midst of a worsening pandemic, in the middle of winter, we had to open our house TWICE to have all the windows installed.

That’s the easy part. Now we are told the door - also placed in July 2021, will be delivered in July 2022. Excuse of shipping delays only go so far but this date is 7 months from now (and a full year from order date). Company not even remotely apologetic. Just very flippant “we’ll get to it when we get to it”. They say they do the manufacturing, but seems like there is no way for them to speed things up within their own business. I don’t believe that they really own the manufacturer. This delay seems excessive even by global shipping delay standards. No recourse to cancel or get our money back because “they already ordered all of the door components”.

STAY AWAY FROM THIS COMPANY.

Waited a long time for the door to arrive as a result of delays brought on by COVID, but happy it’s finally in! Converted a double door entry into a larger single door with two side lights and couldn’t be happier. The entry is so much brighter. The installers did a wonderful job installing it on January 11, arguably the coldest day of the year so far… ***** 5 Stars to the install team*****. Thank you Nordik!!

I am replacing all the windows and a patio door. I got 4 quotes and decided to go with Nordik. Nordik window and door sales rep Andrew J, delivered on all cylinders. Product knowledge, trustworthy sales pitch, no made up numbers approach and asked a lot of question to help me pick the right product for my home. It was a home owner to home owner conversation. He is an industry professional that speaks no ill of the competition and have vast knowledge of the market situation and their business. I did my home work as a consumer and I had many questions and concerns. Andrew resolved a lot if not all of them during our consultation and follow up. Awesome guy to work with. Nordik is fortunate to have him on their team.

Overall very please with the product. The installers were great and very professional. Only one mistake, that I and the sales man never caught on the work order. We both realized it was a mistake and it’s going to be rectified. Very happy with the product and service.

I was double booked with another customer for the install. I had already scheduled something else for the afternoon, but so did the other customer. When I heard how badly the other customer behaved, I agreed to reschedule my afternoon as I felt sorry for the installers. The install was very professional and wonderfully done. Scott and Misha were a pleasure to work with.

We ordered some windows for replacement 2 small basement windows and a smaller crack out window for the living room going with Nordik windows was not a good idea we got the quote in august were told we had an install date in December when they didn’t even have the windows and now just had them installed in January the price was way too high for what we got wouldn’t refund the $600 deposit because we signed a contract I didn’t know it was a contract at the time I thought it was just a purchase agreement the installers were fairly good but the install could have been better and the quality of the windows could have been better but the Nordik company itself is horrible and wouldn’t recommend them to anyone I would definetly find someone else

During these times of limited suppliers, installers etc. this company reached out with emails explaining the delays to me, which was appreciated. I was not really in a rush to replace my doors, but by letting me know that they cared enough in this “try and find another one any faster” society, they really made me feel like I was a valued customer. The installer that put in my new front doors was excellent. His expertise made for an efficient install and an overall fantastic experience.

Great quick installation. Thorough job and the windows look great! The installer took the time to go through the whole process. He answered all of my questions and even gave me tips about my other windows.

We have been waiting for almost a year to have some Windows replaced. The installer broke 3 in the spring when installing 5 and we had to order more and have had nothing but the run around. Now they are off til Jan. 3. We contacted the manufacturer directly and the 7 Windows were ready Dec 10 for pick up but we still have not heard from Nordik

1. Order date 27 May 2021
2. Installation was advised to be December 10 2021 but it was NOT. Nobody came. It was installed 3 days later.
3. The door that was installed is not the door that I saw once in your showroom. It is smaller and the workers had to spray a lot of foam in the gaps and cover it with wide plastic panels. .. The screen door is very flimsy and probably will not last very long. A heavier person might not be able to go through the door! .... How can you justify such a shabby product for a high price of $2.245.00? I will inform our Corporation office.