Product is good, but total lack of communication on a simple fix
Sept 21/21 Hi Nordik
Just waiting for response from the service call on Sept 1
Please advise if there is anything you can do?
Asked numerous times for a drawing/image of my custom
door —even supplied image to them (shown below). Wanted lower rectangle parts to be wider like image and received the other., which are smaller on a wide 42 door. Just a simple call back or discussion would have solved the issue —but it never came. Sales and production are not in sync. Received a service call to view but have had no response
- Approximate cost of services:
- $4,000.00
- Company Response
Hello BMurphy, we're sorry to see you are not satisfied with the service you received leading up to your installation. If there are any outstanding service issues with the door that need to be repaired please let us know so we can schedule the appropriate person to come to your home and make the repair.