There were issues with time, design and installation. Patio door was made 4" narrower due to capping. The floor tiles were
brocken during entrance door installation.
No one is responding to inquiries about how issue will be solved. The warranty, in this case, looks like not going to be granted, if no one is responding to immediate issues. This is actually the main concern!
Please stay away from this company!
And now another problem!
The patio door lock is not holding the door anymore!
Just 2 months after installation!
Shame!
Please stay away!
- Approximate cost of services:
- $6,000.00
- Company Response
Hello Inna, we apologize for not following up with you sooner, we have already opened a service request to inspect the damaged floor tiles and will make any repairs that we are at fault for. We will be reaching out soon to schedule that visit. You have a full 25-Year no hassle warranty on parts and installation and if you need us we are ready and able to service your new doors.