The worst customer service I have ever received. No accountability and total lack of responsiveness.
Door was ordered Oct 2020 but due to circumstances beyond their control it wasn’t installed until March 2021 and we were very understanding of that.
March 2021 door installed
April 2021 door is sticking, paint is chipping and just don’t working correctly. Service person comes and tries to repair and says it was installed totally incorrectly and we need a new door and installation and it would be ordered.
April 2021 - present I have called constantly and been passed around many times. Most of the time I leave messages and no one calls back. I was told our door was in and the installers would call to book and installation appointment then called saying it wasn’t in and they’d send touch up paint. I have asked to speak to an owner or supervisor many times and haven’t heard back from anyone. Called yesterday and was told a manager cancelled our replacement door but no call or update from them. I just want my money back at this point. they offer a warranty but don’t believe them. It’s more trouble than it’s worth. I’d recommend going with ANY OTHER window and door company.
- Approximate cost of services:
- $4,000.00
- Company Response
Hello Emily, thank you for sharing, we apologize for the delays. We are sorry for the miscommunication regarding your replacement door, it is completed and ready to be shipped at which point we will contact you for installation. We look forward to working with you to complete this and hope you love your new door.