Nordik Windows And Doors

Not impressed. 18 windows. 12 installed. Crew of 2. They had only 2 days scheduled to install. Really, for 18 windows? Gouges in some frames (3 at least.). 1 window doesn't work, it does not open at all. Another 1 window (that would be #13) is measured too big. Missing 6 windows and they called just now to get the final payment of over $12,000. The woman who called argued that they did a "substantial installation of the order". I thought they were calling to schedule another date for the rest of the installation. It is like a mom and pop shop who is hurting for cash... we thought we were dealing with a professional company. The only saving grace so far is the installation team, Scott and Darcy. They are the reason why Nordik is getting the only 2 stars under this review so far.

On top of the 6 windows missing, we are waiting for 1 patio door and 2 entrance doors. That is another $6,600. I understand they are backordered. Not a problem. I am hoping this door order will be a better experience.

I will update as the process goes along.

Update #1
On the day of Nordik asking for payment (June 22) and us refusing, 4 people called trying to sort things out. It is important to note that nobody else has dared asking for payment again so far. That was Tuesday afternoon. The installation for the remaining windows is scheduled for July 14 (first 2 days of installation happened June 17-18). We are now Friday morning (June 25) and a gentleman called Mike has come to inspect all the defects/gouges and such. He will send a request to get service out. Let's see how it will go from here. Mike is also making a new template of the window that can't be fitted because of its size and the brick work on the house. Mike also assured us that he would inspect all the remaining windows himself before the next installation takes place. Maybe Nordik should have quality/control before the products leave the factory. By the looks of things, it doesn't seem that there is such a department.