Nordik Windows And Doors

Windows & Doors Installation & Service
Mississauga ON L4W 2N3
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Kyle in Ancaster
Kyle in Ancaster
0 reviews Hamilton, ON
0/10

Wouldn't even quote my job!

My experience with Nordik started out with such high hopes. I had seen their instagram ads and liked their work so I filled out a request to have someone contact me for a quote. I did this on a Saturday afternoon and they called me Sunday morning, I thought "wow! great service". The woman I spoke to on the phone was very pleasant and we booked a time for a sales person to come out to my property that coming week. Following that phone call, I received a confirmation email of the appointment and then another email introducing me to my sales rep. Again, excellent communication and process.
The sales person came out to the house at the time proposed and proceeded to measure everything up. He was ok, but our personalities didn't jive, which is fine. He spent 45 minutes telling me about how great Nordik is and that they bought up a bunch of companies to become the largest window and door company who manufactures their products and how great everything was. He then left and said he would be in touch with a quote over the next couple days (which was fine as we really didn't have a timeline). Then, not 14 hours later, at 9am this morning, I get a very unprofessional email from the sales rep, copied below.

Subject: quote
"i spoke to our installation manager regarding the work you want to get done. Unfortunately we don't have the resources at this time to do the type of work that you require. Great meeting you and i wish you all the best"

Not Hi, Hello, good morning, just this. So after the 45 minutes I spent with the sales rep, completely wasting my time, they are not even going to try and quote my job. I guess Nordik has more than enough business and isn't interested in new business.
For something that started out so well, to end like this is a tragedy. I will never call Nordik for anything again and will never recommend them to anyone.

Approximate cost of services:
$0.00
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Company Response

Hi Kyle, We are sorry that you had this experience, I have checked out this file and noticed that you have already been contacted from our office and we are just waiting to receive an email from you.