We were satisfied with the installation and the service overall i.e. they arrived on time and did a good job however, we were not happy with the miscommunication by the salesman and the person that came to do final measurements after we placed the order.. we were not told that it was our responsibility to dig down 2 to 3 feet prior to the installation of our basement windows and as a result my husband had to come home early from work and lose 3 hours wages which could all have been avoided if we had been given clear instructions before they came to install. Advice to future customers, make sure it's clear what they expect you to do.
- Approximate cost of services:
- $2,000.00
- Company Response
Hi Audrey, We are sorry to hear that you had this experience. We tried looking for you in our system without any luck, Please give us a call at 416-332-2585 we would like to look into your file.