The product and installation seem to be both very good (I would rate them 8-9).
The reason for not recommending the company is because of some so-called sales and operations folks from Hamilton office which demonstrated lack of integrity and poor customer service. Sales rep didn't do the due diligence to sort out all details before accepting the order so no surprises would pop up. I saved that aspect going up the chain to clarify things the sales rep should have done it. And gave them the order. Believing I should do good for a company in the community needing orders in a difficult 2020...
What did I get in return? Facts on delivery & customer service:
- their sales promised 6-8 weeks on quote, their ops asked us to accept 12-14 weeks at the order time, to get the door installed in the end in 23 weeks from order date
- in mid-late Nov and then in Dec I had to follow-up repeatedly on where the order was
- when trying to escalate to their headoffice in Ottawa, I was routed without advice back to local office processing the order...
To us, In the process, they demonstrated no proactiveness, little ownership, and no transparency.
- Approximate cost of services:
- $8,000.00
- Company Response
Hi There, We are very sorry to hear that you experienced some delays with your order, We tried to ensure that all our customers were aware that they could face some delays due to the pandemic.