We had to wait due to COVID once the windows were ready the office staff called to book appt, we were not told "do not to take any shutters down until the installers were on my driveway" received a call DEC 21st saying truck broke down can't come has to put shutters back on rebook Jan 11th the installers were pleasant 1st day installed all 9 windows 2nd day adjusted the crank. I find the office staff really do not answers emails as I saw a scratch they said they never got my email, it i had to resend photo. Rec. call for my doors book for Feb 4th installers were also pleasant, but next day noticed a space on garden door booked appt with service teck (awesome guy) he confirmed door is bent on the 11th.. Got email from office staff email was blank i asked what this is about replied asking if there is an issue with the installation on the 12th i said yes and as of today no reply back confirming my door will be replaced. Got this survey got my Invoice & warranty but up to now don't know the status of my replacement door. Office staff has not emailed or called. ALSO the sales man/woman should have samples on hand to show the customers sample products as I am sure I would have picked just a little differently. I do love my front door & garden door, the windows are good too can still feel the cold but that's because of the glass is low E & argon gas. Again the sales man should have showed us the difference in the quality even if I know it would be a lot more expensive. Feb 16th 2021 called spoke with a friendly lady to clearly invoice and the replacement door I need. In conclusion Nordik is a good company to go with considering you are such a big investment.
- Approximate cost of services:
- $23,000.00
- Company Response
Hi There, We are happy to know that everything was resolved at the end!