We placed an order for a new front door on June21, 2023 with Daniel. We were changing the transom from a half moon to a rectangle. Daniel measured the space and said he would come back in a couple weeks to confirm the measurements which he did. Both times we offered to remove the interior trim but both times he declined.
We prepped the opening, squaring off the transom area, tarping it over, but waited till the installation day to remove the door. The prep required us to remove the brick above the door and the underside aluminum from the porch roof.
Sept 27th the crew came to install the door but before removing the existing door, we measured the new door. It was both too tall and too wide.
We were given options to not have a transom and/or remove something inside the door to allow it to fit. We rejected both those option. The manager Jeff said he could have a rush on an a new door would be available in 3 weeks.
They also said it was our fault because we signed: the contract. I am pretty sure customers do not verify that the representative from the company has measured correctly or even knows where to begin. The salesperson also told the manager that we changed the opening size which was not true. We only squared it off, keeping the same height and width.
Instead of 3 weeks for the replacement door, it was just shy of 2 months. November 21st. By this time it was too late to replace the brick because it was too cold for the mortar to set. This meant we had heat loss all winter and left our home open to animals all winter. Not to mention a total eyesore.
We asked for some compensation for the inconvenience, stress and expense. They refused, even though the salesperson admitted that he was financially penalized for the error.
Attached is a picture of how our front porch looked all winter v
We were not asking for a lot. A couple hundred bucks would have gone a long way to keeping us happy and satisfied.
We do not recommend Nordik Windows at all as the do not know how to treat customers at all.
- Approximate cost of services:
- $10,000.00
- Company Response
We're sorry this was your experience and apologize for any inconvenience or stress this may have caused. We understand that it's disappointing when things don't go as expected. Our goal is to provide a smooth and efficient experience for all our customers, and we regret that we fell short in this instance. We appreciate your feedback and will use it to improve our processes moving forward. If there are any new or outstanding concerns with your new door or the installation, please know that we are fully at your service to return and make things right. Your satisfaction is important to us, and we want to ensure that you are happy with the end result. Please don't hesitate to reach out if there's anything else we can assist you with.