Order took longer than advised. Poor workmanship, damaged our supplied door hardware on installation & was all subcontracted contrary to what sales person told us about company. Doors were supposed to be white but are pale blue. One door is the wrong panel style & doesn't match front door. Sales rep advised immediately on install day NOV 15 & all he did was delay after delay about a resolution that he claimed he was working on (with management) to only finally send a tech APR 3 to investigate the issues. So he actually didn't do anything as claimed & WHY SO LONG delay for tech?? Would post pictures here, but too many to upload. Will post them later. We have been advised about some minor deficiencies that will be fixed by sub, but major issue about colour must be addressed first so that proper color exterior trim is replaced. Very disappointed!!!!
EDITED TO UPDATE STATUS: 3 months later & issues are now worse! Instead of getting results the issues have increased. Repairs and/or replacements made with what appears to be lesser quality doors. Our new hardware that we provided has been damaged even more. Door replacements still not white, poor quality finish, damaged during delivery and/or installation. Technicians do not seem to care about repair others mistakes. Door alignment issues ongoing. Quality of workmanship is extremely poor without a care of what they are doing or damages!
- Approximate cost of services:
- $11,000.00
- Company Response
Thank you for taking the time to share your feedback with us Ana. We understand how frustrating it must be to deal with delays and discrepancies in the products you received. We want to assure you that we take your concerns seriously and are committed to resolving them promptly. We appreciate you discussing your concerns with us in more detail today over the phone, and we are looking forward to addressing each issue to your satisfaction. We apologize for the inconvenience this has caused you and appreciate your patience as we work to make things right.