Delays, errors and low quality work
DO NOT USE - have incorrectly or poorly installed the front door 4 times including having to replace the door 3 times.
Horrible communication between office, manufacturing and field team leading to delays and issues.
Multiple delays in delivery of windows and doors.
Incorrectly installed an unfrocked window that was supposed to be frosted.
Had to replace door and did poor job: sloppy caulking, glass not flush to door and door catches on frame.
Took FOUR visits to fix the foot lock on the patio door as the first time they did nothing and the next two they brought the wrong piece.
Constant detail errors and promises to do better are only lip service.
Took months for them to deliver a new front door only to install it poorly and damage it in the process so we're now waiting again for the new door to be made.
Would not recommend.
- Approximate cost of services:
- $30,000.00
- Company Response
We sincerely apologize for the difficulties you've experienced with your window and door replacements. It's clear that we've fallen short of your expectations, and for that, we are truly sorry. We understand the frustration that multiple delays and incorrect installations can cause, and we take full responsibility for any errors made during the installation process. To address your concerns, we have already scheduled an appointment for remedial work to correct the problems with the door installation. Our team is dedicated to ensuring that the work is completed to your satisfaction and that the finished product meets our high standards of quality. We sincerely hope that this remedial work will restore your confidence in our services and provide you with the fantastic finished product you deserve.