Run!! Do not walk away from this company!
Perhaps you will be one of the lucky ones who has their installation go smoothly. Unfortunately, I am not one of those customers and when things do not go well you will receive little to no support.
It took 3 years and over 30 service calls to get the windows and trim correctly installed starting in 2018. Most of these service calls involved me taking a day off work and a technician showing up with the wrong information and or equipment to do the job and therefore no work actually done. For those doing the math that is more than a weeks vacation every year for 3 years.
This is not an exaggeration; my whole story would take up pages.
Never have I written a review, positive or negative review for any company but todays call to the service department has pushed me over the edge.
After taking years to get the windows installed the outside trim is now starting to fall apart.
I called to get a service technician to come and repair the windows yet again, and spoke with Audrey.
Audrey said she would send someone out to do an assessment. I asked if they could skip the assessment and simply send out a technician with the trim and replace it. My request was denied with the explanation that my windows were special order and would have to be assessed. Which I understand if they did not already have all of this information on file from sending out a tech less than a year ago for the same problem.
When I asked to have this escalated to her manager noting the amount of time I have already taken off work her response under her breath was I dont care. The worst part is I am not even surprised, as this is the attitude I have received from this company since day one.
Disappointed
- Approximate cost of services:
- $20,000.00
- Company Response
Hello Private User, we are very sorry to hear about this incredibly frustrating experience. Please let us know which order and installation this is referring to so we can thoroughly review your order and past services, as well as review the telephone call you mentioned so we can provide any coaching and training that may be needed. If there is an issue with any of your Nordik windows we will be sure to repair or replace anything necessary to resolve your concerns. Often this starts with an assessment, we want to be as informed as possible about not only what the issue is but the cause of the issue as well so that we can resolve it completely. We remain at your service for the life of your warranty period and look forward to resolving your concerns.