Ordered a replacement front door in April 2021 and I am still waiting for the job to be complete. Door was delayed 4 months without notice. I had to call to find out. Installation happened in February by a crew who butchered the job. Door not square, nails protruding through the frame and spray foam insulation leaking through the caulking, broke my floor. I had to hire a carpenter to fix their mess. They were also missing pieces so they could finish. I have been waiting over two months and no word on when the missing pieces will be delivered and installed. 12 months later I still dont have a finished door. Actual door is good quality but everything else was terrible.
- Approximate cost of services:
- $6,000.00
- Company Response
Hi Allan, thank you for letting us know about your frustrations and disappointment with the delays. We acknowledge that this project has taken longer than anticipated and we could have done more to keep you informed along the way. The missing pieces to complete the door are on order, as soon as we have them we will be in touch to schedule a technician to put the finishing touches on the door. Your new door is a great addition and upgrade to your home, we are pleased to hear you are satisfied with the quality of the door. We are looking forward to completing this for you at the soonest available date and trust you will be very pleased with the finished product.