Basement was poorly renovated and caused mould issues
Im a real estate investor who hired Golden Horse Shoe Living in August 2021 to renovate my basement in St Catharines. Without my knowing, they decided to not include insulate the basement dry walls. 2yrs later Im now dealing with mould issues because the drywall was not insulated. Im now forced to pay $15k for a contrator to redo the drywall and properly insulate the basement. When I contacted them for help they dismissed me saying I shouldve known the basement would not be insulated. Im not an expert so theres no way I wouldve caught this, I trusted them to do good work. This is just poor quality and dishonest work. I do not recommend to anyone, stay away.
- Approximate cost of services:
- $30,736.00
- Company Response
We deeply regret to learn about your recent experience. The presence of mold can indeed have detrimental effects, and it can arise from various factors, not solely insulation-related issues. In accordance with our agreement, you had opted out of the insulation options in order to minimize costs for the project. Furthermore, you had explicitly mentioned that the designated area was intended for storage and laundry purposes in the basement, rather than for residential use. Subsequently, we did make attempts to contact you after the expiration of the warranty period, which transpired two years ago, with an offer to rectify the matter at a significantly reduced cost compared to your initial request. However, it appeared that you were seeking a resolution without incurring any expense. As an investor/landlord, we comprehend your desire to secure the most advantageous arrangement to maximize your profitability. Unfortunately, collaborating with you proved to be an unfavorable experience. We feel compelled to caution other businesses about engaging with this individual, as he has a tendency to negotiate excessively, exhibit late payment tendencies, and ultimately, after a span of three years, attempt to hold you accountable for an issue and demand complimentary services.