Very disappointed with OSM. I read lots of really great reviews and its unfortunate that my experience with them was so negative. I hired them to install a concrete pad and new steps for my home along with a new asphalt driveway. I would NOT recommend this company for a number of reasons specified below.
Let’s start with the concrete. They just couldn’t and didn’t get it right. I noticed two concrete panels were sloping towards my house causing a massive area of ponding water right in front of my entrance – not to mention the potential of future water leaks into my basement. OSM did return to chip out and replace one concrete panel adjacent to my front steps but refused to replace the panel next to it, even though I explained that it was also contributing to the ponding water. I am now left with a smaller, yet very noticeable puddle every time it rains. I am not looking forward to seeing what the winter will do to this area. (SEE PHOTO 1)
Then onto the driveway. OSM removed my asphalt driveway and in doing so, they ripped out my curb box cap (the circular water shut off valve located on most driveways) and forgot to replace it before paving the new asphalt. Instead they laid an empty pop can to mark its location. (SEE PHOTO 2) Hernani promised he would return to replace the cap but instead he sent me a text many weeks later saying “yea sorry hard too find”. Leaving me to do the rest..
Finally, the quality of their asphalt was poor to say the least. Its been over a month since the driveway has been installed and I noticed new tire marks wearing into the asphalt on my driveway. In reviewing my camera footage, a car made a three point turn on my driveway and the rotation of its tires caused damage to the asphalt 34 days after it was installed. (SEE PHOTO 3) This should never be the case with asphalt, a material which is meant to be driven on. It took several days to get a hold of Hernani and once I explained him the situation, he was quick to point fingers at the asphalt sub-contractors, saying they must have used low quality asphalt. This is confusing as OSM was the general contractor who retained his own sub to install the driveway and should be managing the project. I have given up trying to call OSM and have them repair the asphalt and have accepted this terrible job.
Do your research, the lowest price is likely an indication you’re going to get very poor quality work. Very disappointed and upset by the end result – would not recommend.
- Approximate cost of services:
- $9,000.00
- Company Response
Hello,
Thanks for your time in writing your review. I would like to apologize in the experience you had with us. We take such pride and determination to deliver great results for all our clients. as for your asphalt situation we have unfortunate that this happened, 30year old asphalt can create this problem in heat warning and tires heavily turning. New asphalt 1 month old will 99% do that in heat warnings if your are not careful.
As for your concrete we try our best to guarantee the best outcome, unfortunately sometimes things don't go as planned and doesn't work with everyone. But most importantly is that we do commit too our work with a lot of passion and we did return too try to fix the problem as our word is what we consider to be the most important aspect. We love to work along side with our clients and hear their concerns, unfortunately from recalling we never met and we didn't work along side together, which is very unfortunate.
As it might be late now to reconcile, I want to thank you because we have used your experience to improve and never to let this happen again for our future projects.
Thank you