Replaced new drains due to incorrect slope which caused water backup
Just finished replacing my drains today due to an incorrect slope which caused water to backup every time we flushed the toilet. Raymond and his team were absolutely amazing! They were all so polite, professional, and so respectful of our home. The work was done in a timely manner and they cleaned up everything after they were done. I required a bit more digging to fully correct the slope and Raymond and his team went above and beyond to take care of us to ensure the work was done properly. Most companies would try and take you for a lot more money and give you this whole story and try and play on your emotions to get more money out of you, but Raymond and his team are not like that at all. Raymond clearly articulated exactly what him and his team would be doing and if for any reason that the following additional work is identified, there would be additional costs. Raymond never begin to push us on performing the work or scare us into it. He literally just educated us and provided us with a solution and let us decide if we wanted to proceed. If anyone has any concerns about their plumbing and are looking for a good plumbing company that is trustworthy, professional, great quality with great pricing, I would definitely recommend Raymond and his team at Crystal Drain and Plumbing. You will not be disappointed and will have piece of mind that the work was done properly and with the upmost care. Thank you Raymond and team for the amazing job!
- Approximate cost of services:
- $3,000.00
- Company Response
Thank you for your review