Does not prioritize maintenance service
I called this company for repairs on my Bosch ductless mini-split because they were certified experts in this system. After providing the specific model numbers, they assured me they had the necessary expertise. However, the technician missed the first appointment without any notification. When I contacted the dispatcher, she informed me he had been assigned another job and bumped me without notice.
I decided to reschedule, but this led to more issues. After four attempts over a month, each time the technician either prioritized installation jobs over my repair or, in one instance, arrived without the required expertise to solve the problem. This has been a significant waste of time, involving multiple appointments and numerous phone calls.
This company does not prioritize customer service for repairs once a system is installed. I would caution anyone considering their installation services, since they will not prioritize supporting you in the future when you need maintenance.
- Approximate cost of services:
- $300.00
- Company Response
Thank you for sharing your feedback, Avi.
Diagnosing another company's installation during the busiest time of the year often poses scheduling challenges. Naturally, we must honour our existing customers' commitments.
While we strive to accommodate all our clients, we regret that the rescheduling negatively impacted your experience. We sincerely apologize for the inconvenience. We understand how frustrating it must have been to deal with multiple reschedules and a lack of communication.
Regarding your repair, we take full responsibility for the missed appointments. We are reviewing our internal processes to prevent such issues in the future. Customer satisfaction is crucial to us, and we apologize for not meeting your expectations.
Please contact us directly, and we will ensure your repair is prioritized and handled by an experienced technician.
Thank you for your understanding and patience.
Sincerely,
City Home Comfort Team