I contacted Fresh Cleaning Service to do a move-in clean last week of a single detached home. We have a severe cat allergy and the previous owner had cats. Speaking to Kara, a 5-hour clean was recommended based on the size and state of the home. On the date of service, one cleaning lady was sent to clean the home. The date of service was 2 days prior to our move-in date.
When I came the following day to inspect the premises, there was still dust on the walls in the living room, none of the kitchen cabinets, drawers, or countertops had been cleaned (there was a dead fly still in the cupboard), the inside of the fridge and freezer shelves and debris in the drawers, the top of the fridge was dusty, the chair rails on the main level were dusty.
My credit card had already been charged for the clean when I contacted Vanessa regarding my concerns. Vanessa told me they could have the same cleaning lady come to finish the job, at the hourly rate the following week. In the meantime, we moved into a dirty home.
In turn, I was blamed for the incomplete clean because I followed their recommendation for a 5-hour cleaning limit.
Fresh Cleaning Service provided an unacceptable and substandard move-in clean. For any high stakes cleaning jobs, I would look elsewhere.
- Approximate cost of services:
- $230.00
- Company Response
Hi Maysann-Yee.
While we appreciate your review, it is both misleading, and incomplete. We simply could not get the home all done in the 5 hour limit you gave us. We didn't even get to the walls or the kitchen because of this limit. On top of that, your husband was there, told us what to clean, and was extremely happy when we left with the job done.We gave you a quote for 5-7, never 5 hours, based on the size and condition of your home(We have the quote available to look at). Our cleaner did the very best she could with the inadequate amount of time you allowed her, based on your budget. If you had allowed for the 5-7 hours you were quoted, the entire job would have been completed.
We offered to finish the job, but you wanted us to do that for free. That's simply not a fair expectation or request.
We are sorry you are disappointed, but we would have been happy to complete the job had you increased the time/budget allowed for us to do so. We are unwilling to work for free.