Disconnect sink, faucet, dishwasher
I was somewhat satisfied with the service of the company. They were ontime and did the job quickly. However, they didn't take off their shoes, left dirt and mud on my kitchen floors (and didn't clean up) and took away parts (I have all copper plumbing) that I now realize I could have re-used, which I will now have to buy again.
They were also unclear (and not upfront) about the price. I was quoted $95 over the phone. I ended up getting charged $150 + tax. They did a very simple additional bit of work, but nowhere near $55 worth (it took them 5 minutes to install 2 shut-off valves). They should have been upfront with how much they wanted to charge - they offered to do the extra work and made it sound like there would be no additional charge.
In short, they got the job done, but I wasn't impressed with the professionalism, honesty and service level.
- Approximate cost of services:
- $150.00
- Company Response
I would like to apologize for your experience with our service. Here at Firenza Plumbing & Heating Ltd, We always stress the importance to our employees to be professional, neat and courteous to all our clients. We also make sure that if there is an issue with any of the work we do, our management team and owner's always follow up to make sure that our clients are happy. Wishing you all the best and hopefully you can give us another try in the future.